Saturday, February 27, 2010

Praise for the U.S. State Department

I am frequently critical of U.S. Department of State and the federal government in general, but in this instance, praise is due to the Passport Services Directorate in the State Department's Bureau of Consular Affairs.

On February 4, I mailed my passport renewal application to the processing center in Philadelphia. Much to my surprise, yesterday, February 26, I received my new biometric passport in the mail. The application had recommended allowing up to three months for normal processing of a renewal application (I didn't pay for expedited processing).

In this instance, government efficiency was definitely not an oxymoron. In fact, the turn-around time of three weeks, including one federal holiday, is impressive given the two major snow storms that hit the East Coast during that period. The federal government in Washington, DC, was officially closed for four days (and barely functional on several others). Presumably government offices in Philadelphia were also closed much of that week.

So in this case, the government workers deserve a round of applause.

Photo courtesy of Wikipedia.

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